In Case of Emergency
In the event of an emergency and you (the client) are unable to be contacted, we will contact your secondary contact on file at the numbers provided.
In the event your pet(s) needs medical attention, Veterinary staff will attend to their needs. Springbank Pet Resort will attempt to contact you the owner or your designated emergency contact. In the rare event that we cannot locate or contact anyone, we will make decisions based on what is best for the health of your pet(s).
Springbank Pet Resort is not financially responsible for any fees accrued in the process of obtaining medical attention, and are due to be paid at the end of the stay.
Great care is taken to follow the owner’s instructions as to the care and feeding of all companions. Please understand pet(s) may not respond to the same routine in the pet resort environment as he/she would at home. If the change is significant, the pet resort will contact you, or your emergency contact.
In the event your pet(s) needs medical attention, Veterinary staff will attend to their needs. Springbank Pet Resort will attempt to contact you the owner or your designated emergency contact. In the rare event that we cannot locate or contact anyone, we will make decisions based on what is best for the health of your pet(s).
Springbank Pet Resort is not financially responsible for any fees accrued in the process of obtaining medical attention, and are due to be paid at the end of the stay.
Great care is taken to follow the owner’s instructions as to the care and feeding of all companions. Please understand pet(s) may not respond to the same routine in the pet resort environment as he/she would at home. If the change is significant, the pet resort will contact you, or your emergency contact.
Check Outs
Please email us if you are unable to pick up the day originally requested. Pet(s) left unclaimed at Springbank Pet Resort for more than 7 days past the original checkout date with no contact or alternative arrangements will be surrendered to Rocky View County Bylaw and Animal Services.
All outstanding debt will be sent for collection.
Payment for services and items provided are due at the time of pick-up/discharge.
All outstanding debt will be sent for collection.
Payment for services and items provided are due at the time of pick-up/discharge.
Medical Records
Records of vaccines/health check and any pertinent medical information is to send to Springbank Pet Resort BEFORE the check in date via email or fax. Pets without proper paperwork will not be able to board or visit our resort. If your pet is unable to get the vaccines due to medical reasons, please have your veterinarian send us a Vet certified letter as to the reason.
Required Vaccinations
Dogs
Cats
Birds
- DA2PP is a multivalent vaccine for dogs that protects against canine distemper, adenovirus type 2, parainfluenza, canine parvovirus, and canine coronavirus.
- RABIES protects against the rabies virus.
- BORDETELLA / Canine Cough
Cats
- FVRCP - This is an upper respiratory vaccine which is very effective in preventing Feline Viral Rhinotracheitis Calicivirus and Panleukopenia
Birds
- We require a YEARLY standard health certificate from your Veterinarian.
Deposits
Stays 30 nights and over require a deposit of 50%.
Christmas/Winter Holiday stays require a deposit. Please contact us for more details.
Christmas/Winter Holiday stays require a deposit. Please contact us for more details.